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Hotel Operations Advisory
Operational advisory focused on improving performance, strengthening execution, and aligning hotel operations with long-term asset objectives. Founder-led delivery by Managing Partners Paolo Campillo and Art Gindap.
What Hotel Operations Advisory Covers
Hotel Operations Advisory covers nine areas of performance and execution work and spans eight named operational departments: Rooms Division, Front Office and Guest Services, Housekeeping, Food and Beverage Operations, Sales and Revenue Operations, Engineering and Property Operations, Human Resources and Training, and Finance and Administrative Operations.
Nine Areas of Advisory
Hotel operational review and performance assessment
Departmental operational planning and alignment
Pre-opening operations advisory and readiness
Service delivery and guest experience review
SOP and operational framework advisory
Workforce structure and operational efficiency review
Commercial and operational performance alignment
Hotel repositioning and operational improvement
Owner-side operational strategy and governance support
Eight Operational Focus Areas
Engagements are scoped against the operating departments where the performance gap or owner question sits. We typically work across two to four departments concurrently, with the operational lead from each department engaged through the assess and align phases.
Rooms Division
yield, occupancy, room product performance
Front Office & Guest Services
check-in flow, guest experience standards, complaint resolution.
Housekeeping
productivity ratios, rotation schedules, deep-clean cycles, linen and amenity programs.
Food & Beverage Operations
outlet performance, cover counts, menu engineering, BOH coordination.
Sales & Revenue Operations
segment mix, channel strategy, RM/RM-system review, commercial discipline.
Engineering & Property Operations
PPM cadence, energy and water cost, capex sequencing.
Human Resources & Training
staffing models, training program effectiveness, retention metrics.
Finance & Administrative Operations
month-end discipline, P&L; variance, owner-reporting cadence.
Who This Is For
Operating hotels with performance gaps; owners conducting an asset performance review; pre-opening hotels needing operational readiness support; and hotels in repositioning or operator-transition phases. The work is independent of the operator — we report to the owner.
Case Study — Alino Hotel
Engagement period: 2024–2025.
Scope: hotel operational review and performance assessment; departmental operational planning and alignment; pre-opening operations advisory and readiness; service delivery and guest experience review; SOP and operational framework advisory; workforce structure and operational efficiency review; commercial and operational performance alignment; hotel repositioning and operational improvement; owner-side operational strategy and governance support.
How We Engage
01
Assess
Operational and performance review across the eight departments. We produce a department-by-department picture of where the operation stands.
02
Align
Departmental targets, SOP framework, and commercial alignment. We work with the owner and operator (where present) to align targets.
03
Execute
Rollout of revised operating frameworks, SOPs, and workforce structure. Founder-led, with departmental coordination support.
04
Sustain
Post-engagement governance and recurring performance reviews. Quarterly cadence by default; monthly available on retainer.
Related Services
Hospitality Consulting
When the operational reset must be preceded by a strategic and positioning reset.
Hotel Technical Services
For pre-opening hotels where operational readiness depends on OS&E;, HACCP, and BOH coordination.
Discuss Your Project
Email creator@3AM.com.ph with the destination, the asset class, and the project stage.
