Owner-side perspective on hospitality strategy, operations, pre-opening, and the long game of building hotel and resort brands. Published quarterly minimum.
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Most recent four posts displayed as cards with title, excerpt, publish date, and the service category each post routes back to.
Online travel agencies reshaped hotel distribution while the industry watched. Paolo Campillo asks whether independent hotels can afford to wait as AI travel agents emerge, and how owners could test them carefully.
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Online travel agencies reshaped hotel distribution while the industry watched. Paolo Campillo asks whether independent hotels can afford to wait as AI travel agents emerge, and how owners could test them carefully.
Ritz-Carlton's famous $2,000 rule was never about the money. Paolo Campillo on trusting hotel associates to use their judgment, and the hidden cost of hesitation.
A hotel opened with hundreds of rooms on sale and many unfinished. Paolo Campillo on why owners should hear bad news first, and how lost trust was rebuilt.
When a crisis hits at 3 a.m. and the GM isn’t there, who runs the hotel? Paolo Campillo on command, communication and drills that don’t follow a script.
Philippine arrivals are still below 2019. Paolo Campillo argues the fix isn’t more marketing but access, infrastructure, investment and accountability.
After 30 years in hotel operations, Paolo Campillo reflects on impatience, burnout and the lesson that kept coming back until he finally listened.
Before any feasibility study, Arthur Gindap runs a napkin test on rooms, ADR, occupancy and build cost to see if a hotel investment makes sense.
Plan Christmas F&B before it gets urgent: booking pace, RevPASH, labour, banquets, and the January review most Philippine hotels skip.
Menu development starts before the menu — with concept, feasibility and taste. Paolo Campillo of 3AM Hospitality on building remarkable restaurants.
